Who Operates This Platform
This Privacy Policy applies to wc88 and governs the personal data of players who register, deposit, play or otherwise interact with the wc88 website at wc88.info. By creating a wc88 account or continuing to use the platform, you acknowledge that you have read and understood this policy.
If you have questions or wish to exercise a data right, our 24/7 Live Chat support team is your first point of contact. We will escalate data-related requests to our privacy team within two working days.
Information We Collect
wc88 collects personal data in three ways: data you provide directly, data generated by your activity on the platform, and data received from third-party payment or identity services.
Data You Provide
- Registration details — full name, date of birth, email address, phone number, country of residence (Malaysia).
- KYC documents — a copy of your National ID Card (NID), passport or driving licence, submitted before your first withdrawal.
- Payment details — DuitNow reference, Touch 'n Go eWallet account, FPX bank selection, or bank transfer details. We do not store full card numbers.
- Communications — messages you send via Live Chat, email or any support ticket.
Data Generated Automatically
- IP address, device type, browser version, operating system.
- Session timestamps, pages visited, game sessions started, bets placed, deposit and withdrawal history.
- App usage data when you use the wc88 App (version 3.3.8, Android 10.0 and above).
Data From Third Parties
Payment processors confirm transaction status and may flag suspicious activity. Identity verification partners confirm document authenticity during KYC review. We receive only outcome signals, not raw document images, from these partners unless you submit them directly to us.
Why We Use Your Data
| Purpose | Data Used | Retained Until |
|---|---|---|
| Account creation and management | Registration details, login credentials | Account closure + 5 years |
| Processing deposits and withdrawals | Payment details, transaction records | 7 years (financial records) |
| Identity verification (KYC) | ID documents, selfie where required | Account closure + 5 years |
| Fraud prevention and security | IP address, device fingerprint, session logs | 2 years from last session |
| Bonus and VIP programme management | Turnover records, game history | Duration of account |
| Customer support | Chat and email transcripts | 3 years from ticket closure |
| Responsible gaming checks | Deposit frequency, session duration, self-exclusion requests | Account closure + 5 years |
| Marketing communications (opt-in only) | Email, phone number | Until you unsubscribe |
Legal Basis for Processing
wc88 processes your data under one of four legal grounds. For account operation and payment processing, the basis is contract performance — we need the data to deliver the service you signed up for. For fraud detection and financial-record keeping, the basis is legal obligation. Where we analyse usage patterns to improve the platform, the basis is legitimate interest. For marketing emails and push notifications, the basis is your explicit consent, which you may withdraw at any time.
When We Share Your Information
wc88 does not sell personal data to third parties. We share data only where necessary:
- Payment providers — Touch 'n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer partners process payment data under their own privacy policies.
- KYC and identity services — to verify documents within the 12-hour review window before your first withdrawal.
- Game providers — Evolution, Red Tiger, Ezugi, Sexy Gaming, KA Gaming, JDB and FA Chai receive a pseudonymous player ID and bet data to run game sessions. They do not receive your name, IC or payment details.
- Regulatory or legal requests — where required by applicable Malaysian law or court order. We will notify you unless legally prohibited from doing so.
- Business transfers — if wc88 undergoes a corporate restructure, your data may transfer to the acquiring entity, which will be bound by this policy or an equivalent standard.
Cookies and Tracking
The wc88 website uses cookies and similar technologies. Essential cookies keep your session active and are required for the platform to function. Analytics cookies (opt-in) help us understand which games and pages are most useful. Marketing cookies (opt-in) allow us to show relevant promotions on partner networks.
You can manage cookie preferences via your browser settings or the in-site preference panel. Disabling essential cookies will prevent login and gameplay. Disabling analytics or marketing cookies has no effect on your account functionality.
KYC Identity Verification
Malaysian regulations and responsible gaming standards require wc88 to verify player identity before processing a first withdrawal. Acceptable documents are:
Uploaded documents are reviewed within 12 hours. Files are stored encrypted and are only accessible to our compliance team. We do not use document images for any purpose beyond identity confirmation. Once verified, we retain a record (not the raw image) for 5 years after account closure, in line with anti-money-laundering requirements.
How Long We Keep Data
We follow a tiered retention schedule: financial transaction data is kept for 7 years to satisfy legal record-keeping obligations; identity and KYC records are kept for 5 years post-closure; support transcripts for 3 years; and device or session logs for 2 years. When retention periods expire, data is permanently deleted or anonymised so it can no longer be linked to you.
Your Rights as a Player
As a user of wc88, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold on you.
- Correction — ask us to fix inaccurate or incomplete data.
- Erasure — request deletion of data we no longer need, subject to legal retention requirements.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interest, particularly for direct marketing.
- Withdraw consent — where processing is consent-based (e.g. marketing), you may withdraw at any time without affecting prior lawful processing.
- Restrict processing — ask us to pause processing while a dispute is resolved.
To exercise any right, start a conversation via our 24/7 Live Chat. We aim to respond within 30 days. Complex requests may take up to 60 days; we will inform you if that is the case.
Protecting Minors
wc88 is strictly an 18+ platform. We do not knowingly collect data from anyone under 18. Age is verified during registration and again at KYC stage. If we become aware that a minor has created an account, we will suspend that account immediately, delete associated personal data, and reverse any transactions where possible. If you believe a minor has used our platform, please contact us via Live Chat without delay.
How We Keep Data Secure
wc88 applies industry-standard technical and organisational measures to protect your data. These include TLS encryption for all data in transit, AES-256 encryption for data at rest, role-based access controls limiting staff access to data needed for their function, regular third-party penetration testing, and automated anomaly detection on login and payment systems.
No system is entirely immune to breach. In the event of a data breach affecting your rights, we will notify affected players and relevant authorities within 72 hours of becoming aware, in line with applicable data protection obligations.
Updates to This Policy
wc88 may update this Privacy Policy to reflect changes in legal requirements, business operations or platform features. When we make material changes, we will display a notice on the homepage and, where practical, send an email to registered accounts. The "Last updated" date at the top of this page indicates the current version. Continuing to use wc88 after a policy update constitutes acceptance of the revised terms.
Contact and Complaints
For all privacy-related queries — data access requests, corrections, erasure requests, or complaints — please reach our team via 24/7 Live Chat on wc88.info. We do not publish an email address for direct contact; using Live Chat ensures your request is logged and tracked correctly.
If you feel your concerns have not been addressed satisfactorily, you have the right to escalate to the relevant data protection authority in Malaysia.